Terms and Conditions

1. INTRODUCTION

These Terms and Conditions of Use (“Terms”) govern your access to and use of the Manilla Finance website, Manilla Pay application, and associated products and services operated by or made available through Manilla Finance in Nigeria (“Manilla”, “we”, “us” or “our”).

By accessing our website, registering an account, or using any of our services, you agree to these Terms and any additional terms applicable to specific products or services.

If you do not agree with these Terms, you must discontinue use of the relevant services.

These Terms should be read together with our Privacy Policy, Anti Money Laundering Policy and any other policies applicable to the services you use.

2. DEFINITIONS

For the purposes of these Terms:

A. Account means a registered profile through which a user accesses Manilla services.

B. Application means the Manilla Pay mobile application and any associated software made available by Manilla.

C. Digital Assets means cryptocurrencies, stablecoins and other digital assets supported by the relevant service.

D. Partner means a third party financial institution, payment service provider, digital asset service provider, technology provider or other organisation that supports the delivery of a service.

E. Services means the products and functionalities made available through Manilla’s website, application or other authorised channels.

F. User, “you” or “your” means an individual or legally recognised business that accesses or uses the Services.

G. Wallet means a digital asset wallet made available through, or integrated with, a Manilla service.

H. Website means the official Manilla website at www.manilla.finance and any other official domain expressly designated by Manilla.

3. ABOUT MANILLA AND OUR SERVICES

Manilla provides digital financial technology services designed to facilitate access to selected payment, digital asset and related financial services.

Depending on availability, customer eligibility, jurisdiction and applicable legal requirements, our Services may include:

A. Digital asset transactions involving supported assets.

B. Conversion between supported digital assets and fiat currencies through available services and authorised providers.

C. Payments for selected utilities and other supported bills.

D. Business invoice payments using supported payment methods.

E. Travel related payments and flight bookings through available service integrations.

F. Cross border payment or remittance services offered through applicable partners and supported payment arrangements.

G. Other products and functionalities introduced through our official platforms.

Not every service is necessarily available to every user or in every location. Certain services may be delivered by third party providers and may be subject to separate terms, eligibility requirements, fees and restrictions.

Manilla may introduce, modify, suspend or discontinue services, subject to applicable law and any contractual obligations owed to users.

4. ELIGIBILITY AND ACCOUNT REGISTRATION

A. Individual users must be at least eighteen years old and legally capable of entering into a binding agreement.

B. Business accounts must be created by individuals authorised to act on behalf of the relevant business.

C. Users must provide accurate, complete and current information during registration.

D. Users must update their information when material changes occur or when requested by Manilla.

E. Registration is subject to identity verification, risk assessment and any other applicable onboarding requirements.

F. Manilla may refuse an application or restrict access where verification cannot be completed, eligibility requirements are not met, or the relationship presents unacceptable legal, security or compliance risks.

Creating an account does not guarantee access to every Manilla service.

5. CUSTOMER VERIFICATION AND COMPLIANCE

Manilla maintains customer verification and compliance procedures designed to help prevent fraud, money laundering, terrorist financing, sanctions evasion and other unlawful activities.

Users may be required to provide identification documents, residential information, business registration documents, beneficial ownership information, source of funds information and other supporting documentation appropriate to the service and assessed risk.

A. Individual customers may be required to complete identity verification and other applicable checks.

B. Business customers may be required to provide corporate documentation and details of directors, authorised representatives and beneficial owners.

C. Manilla may use authorised third party providers to assist with identity verification, sanctions screening, fraud prevention and transaction monitoring.

D. Manilla may request additional information before, during or after a transaction where reasonably necessary for verification, compliance or security purposes.

E. Transactions or services may be delayed, restricted or declined where required information is missing or cannot be satisfactorily verified.

F. Manilla may take legally required action in response to suspected financial crime or instructions from competent authorities.

All verification and compliance activities will be conducted in accordance with applicable legal requirements.

6. ACCOUNT SECURITY AND RESPONSIBILITIES

Users are responsible for taking reasonable measures to protect their accounts and authentication credentials.

You agree to:

A. Keep your passwords, authentication codes and other security credentials confidential.

B. Use appropriate security measures on devices used to access Manilla.

C. Avoid sharing account access with unauthorised persons.

D. Notify Manilla promptly if you suspect unauthorised access, fraud or compromise of your account.

E. Cooperate with reasonable security checks and account recovery procedures.

F. Ensure that information provided through your account is accurate.

Users must not knowingly allow their accounts to be used for unlawful activities or in ways that violate these Terms.

Manilla may implement additional authentication, verification or security measures where appropriate.

7. DIGITAL ASSET SERVICES AND RISKS

Digital assets may be subject to significant price volatility, technical risks, regulatory changes and other uncertainties.

Where Manilla makes digital asset services available, users acknowledge that:

A. Digital asset values may rise or fall rapidly, and users may lose some or all of the value of their holdings.

B. Transactions recorded on a blockchain may be irreversible or practically impossible to reverse once confirmed.

C. Transactions may be delayed by network congestion, blockchain confirmation times, technical interruptions or other factors outside Manilla’s reasonable control.

D. Different digital assets and blockchain networks may have different technical requirements and transaction risks.

E. A transaction sent to an incorrect wallet address, unsupported network or incompatible destination may result in permanent loss of assets.

F. Network fees and other transaction charges may apply.

G. Digital asset services may be restricted by legal requirements, provider limitations or changes in market and network conditions.

Users are responsible for reviewing transaction details, including the asset, amount, destination address, network and applicable fees, before authorising a transaction.

Manilla does not guarantee the market value, liquidity, availability or future performance of any digital asset.

8. PRICES, QUOTATIONS AND TRANSACTION CONFIRMATION

Where Manilla displays a price or quotation for a transaction, the quotation may be subject to a specified validity period, market conditions, liquidity availability and confirmation by the relevant service provider.

A. Users must review the amount, exchange rate, applicable charges and expected transaction outcome before confirming a transaction.

B. A displayed quotation does not necessarily mean that a transaction has been completed.

C. Transactions may be subject to additional verification or confirmation by Manilla or an applicable partner.

D. Where a quotation expires or the underlying market conditions change, a revised quotation may be required.

E. The final amount received may be affected by disclosed fees, applicable network charges, intermediary charges or other stated transaction conditions.

F. Manilla will provide transaction information and confirmations through the relevant interface or other available communication channel, where applicable.

Manilla will not knowingly represent a pending transaction as completed.

9. PAYMENTS, DEPOSITS AND SETTLEMENTS

Payment methods and settlement procedures depend on the service being used.

A. Users must follow the payment instructions provided for each transaction.

B. Payments must originate from lawful sources and may be subject to verification.

C. Manilla or its relevant partner may require confirmation that funds have been received before processing or completing a transaction.

D. Payment receipts or transfer screenshots do not, by themselves, establish that funds have been received or cleared.

E. Transactions may be delayed by banks, payment processors, network providers or other intermediaries.

F. Users must ensure that beneficiary details, account information and payment references are correct.

G. Where a payment fails, is duplicated or is not correctly allocated, Manilla may request supporting documentation to investigate the matter.

H. Refunds, reversals and corrections are subject to the nature of the transaction, the applicable service terms, the payment method and relevant legal requirements.

Manilla will not guarantee a particular settlement time unless that commitment is expressly stated for the relevant service.

10. TRANSACTION ERRORS AND DISPUTES

Users should review transaction information carefully before submitting an instruction.

If you identify an error, suspected fraud, duplicate payment or missing transaction, you should contact Manilla through its official support channels as soon as possible.

A. Manilla will assess reported issues and may request transaction references, receipts or other supporting information.

B. Where a transaction involves a third party provider, the investigation may require cooperation with that provider.

C. Manilla will take reasonable steps to investigate issues within its control and will communicate relevant findings where appropriate.

D. Where a transaction cannot be reversed because it has been completed on a blockchain or settled through an external provider, recovery may not be possible.

E. Nothing in these Terms removes any rights or remedies available to users under applicable law.

11. FEES AND CHARGES

Fees may apply to transactions and services offered through Manilla.

A. Applicable fees will be disclosed through the relevant service interface or other appropriate communication channel before a user confirms a transaction, where required.

B. Third party providers may impose additional charges where applicable.

C. Network fees may vary according to blockchain conditions.

D. Users are responsible for reviewing the total cost of a transaction before confirming it.

E. Any changes to recurring charges or subscription fees, where offered, will be communicated in accordance with applicable contractual and legal requirements.

12. REFUNDS AND CANCELLATIONS

Refund and cancellation rights depend on the type of service, the status of the transaction and any applicable third party terms.

A. A transaction that has not been processed may be eligible for cancellation where the relevant service permits it.

B. Completed blockchain transactions may not be reversible.

C. Payments for third party services may be subject to the refund and cancellation policies of the relevant provider.

D. Where Manilla is responsible for a payment processing error, the matter will be assessed and handled in accordance with applicable law and the relevant service terms.

E. Users must submit refund or cancellation requests through the designated support channels and provide relevant transaction details.

Nothing in this section excludes mandatory consumer rights under Nigerian law.

13. THIRD PARTY SERVICES AND PARTNERS

Manilla may rely on third party providers for payment processing, identity verification, wallet infrastructure, digital asset services, travel bookings, technology infrastructure and other functions.

A. Certain services may require users to accept additional third party terms.

B. The availability of a service may depend on the relevant provider.

C. Third party providers may apply their own eligibility, verification, transaction and security requirements.

D. Manilla does not control every aspect of a third party provider’s systems or operations.

E. Where Manilla is responsible for a service or obligation, the involvement of a third party does not automatically remove that responsibility.

F. Users should review any applicable third party terms before using the relevant service.

Manilla will seek to work with appropriate providers and apply reasonable oversight to relevant business relationships.

14. PROHIBITED USE

Users must not use Manilla’s Services to:

A. Engage in money laundering, terrorist financing or other financial crimes.

B. Commit fraud, identity theft or other deceptive activities.

C. Process proceeds of crime or knowingly facilitate unlawful transactions.

D. Evade applicable sanctions or legal restrictions.

E. Use another person’s identity or account without lawful authority.

F. Conceal beneficial ownership or the origin of funds for unlawful purposes.

G. Circumvent customer verification, transaction monitoring or other compliance controls.

H. Interfere with the security, integrity or availability of Manilla’s systems.

I. Introduce malicious software or attempt unauthorised access to systems or accounts.

J. Violate applicable laws, these Terms or other policies governing the Services.

Manilla may investigate suspected violations and take appropriate action in accordance with applicable law.

15. ACCOUNT RESTRICTION, SUSPENSION AND TERMINATION

Manilla may restrict, suspend or terminate access to an account or service where reasonably necessary or legally required, including where:

A. Required identity verification remains incomplete.

B. Materially false or misleading information has been provided.

C. There are reasonable grounds to suspect fraud or unlawful activity.

D. A transaction presents significant financial crime or sanctions risks.

E. A user breaches these Terms or applicable service conditions.

F. A competent authority requires action.

G. Continued access creates a material security, operational or legal risk.

Where appropriate and legally permitted, Manilla may request additional information before making a decision.

Restrictions may remain in place while a review or legally required procedure is completed.

Where an account is terminated, any outstanding balances, assets, refunds or pending transactions will be handled in accordance with applicable law, the relevant service terms and any lawful restrictions.

Nothing in these Terms authorises Manilla to retain, freeze or dispose of user assets beyond its lawful authority.

16. PRIVACY AND PERSONAL DATA

Manilla processes personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act, 2023.

Information may be collected and processed for purposes including:

A. Account creation and management.

B. Identity verification and customer due diligence.

C. Transaction processing and customer support.

D. Fraud prevention, security and financial crime compliance.

E. Compliance with legal and regulatory obligations.

F. Service improvement and operational administration.

G. Other lawful purposes disclosed in our Privacy Policy.

Personal information may be shared with authorised service providers, regulated partners and competent authorities where necessary and legally permitted.

Our Privacy Policy explains the categories of information collected, the purposes and legal bases for processing, applicable data subject rights, retention practices and relevant contact details.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, intellectual property rights in Manilla’s website, application, branding, software, designs, content and related materials belong to Manilla or the relevant rights holders.

A. Users may access and use these materials only as permitted by law and these Terms.

B. Users must not reproduce, distribute, modify or commercially exploit protected materials without appropriate authorisation.

C. Users must not use Manilla’s trademarks, logos or branding in a manner that implies an unauthorised association or endorsement.

D. Nothing in these Terms transfers ownership of Manilla’s intellectual property to a user.

Third party names, trademarks and materials remain the property of their respective owners.

18. SERVICE AVAILABILITY AND TECHNICAL INTERRUPTIONS

Manilla aims to maintain reliable access to its Services but does not guarantee uninterrupted or error free operation.

Access may be affected by:

A. Scheduled maintenance or software updates.

B. Internet connectivity problems.

C. Blockchain congestion or network failures.

D. Payment processor or partner outages.

E. Security incidents or suspected fraudulent activity.

F. Regulatory requirements or other circumstances beyond Manilla’s reasonable control.

Where reasonably practicable, Manilla will take appropriate steps to address material service interruptions.

Nothing in this section excludes obligations imposed by applicable law.

19. DISCLAIMERS AND LIMITATION OF LIABILITY

Digital asset transactions and technology based financial services involve risks. Users should assess the suitability of a service before using it.

To the extent permitted by applicable law:

A. Manilla does not guarantee the market value or future performance of digital assets.

B. Manilla does not guarantee that every transaction will be completed within a particular period unless an express service commitment applies.

C. Manilla is not responsible for losses caused solely by incorrect information or transaction instructions supplied by a user, subject to any responsibilities imposed on Manilla by law.

D. Manilla is not responsible for independent acts or failures of third party providers to the extent those matters are outside its reasonable control and responsibility under applicable law.

E. Manilla will not be liable for indirect or consequential losses to the extent such exclusion is permitted by law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including applicable liability arising from fraud, wilful misconduct or other non excludable obligations.

Users retain any mandatory rights available to them under Nigerian law.

20. TAX RESPONSIBILITIES

Users are responsible for understanding and fulfilling their own tax reporting and payment obligations arising from their use of Manilla’s Services, to the extent required by applicable law.

Manilla may provide transaction records or information where available and may disclose information to competent authorities where legally required.

Users should obtain independent tax advice where necessary.

Nothing in this section removes any tax obligations imposed on Manilla itself.

21. CHANGES TO THESE TERMS

Manilla may update these Terms to reflect changes in its Services, operational practices, legal obligations or regulatory requirements.

A. The latest version will be published through an official Manilla channel.

B. Where required by law or the nature of the change, Manilla will provide appropriate notice.

C. Changes will take effect on the stated effective date or as otherwise required by applicable law.

D. Where a user does not agree with an updated version, the user should discontinue use of the affected Services, subject to any outstanding contractual or legal obligations.

Nothing in this section permits Manilla to remove rights that cannot lawfully be excluded.

22. COMPLAINTS AND CUSTOMER SUPPORT

Users may contact Manilla through its official support channels to report transaction problems, raise complaints or seek clarification about these Terms.

A. Users should provide sufficient information to identify the relevant account or transaction.

B. Manilla will review complaints and respond within a reasonable period, taking account of the nature and complexity of the issue and applicable legal requirements.

C. Where a complaint concerns a third party provider, Manilla may need to coordinate with that provider.

D. Users retain any applicable right to escalate complaints to a competent regulator or consumer protection authority.

23. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Federal Republic of Nigeria, to the extent applicable.

Disputes arising from these Terms will be handled by courts of competent jurisdiction in Nigeria, subject to applicable law and any mandatory dispute resolution or consumer protection rights.

Nothing in this section prevents a user from exercising a statutory right to bring a complaint before a competent regulatory or consumer protection authority.

24. GENERAL PROVISIONS

A. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

B. A failure by Manilla to enforce a provision does not constitute a permanent waiver of that provision.

C. These Terms, together with applicable service specific terms and referenced policies, govern the relevant use of Manilla’s Services.

D. If a service specific term conflicts with these Terms, the service specific term will apply to the extent of the conflict where it expressly governs that service and is legally valid.

E. Nothing in these Terms creates an employment relationship, partnership or agency relationship between Manilla and a user.

25. CONTACT INFORMATION

For enquiries concerning these Terms, users may contact Manilla through its official support channels.

Manilla Finance

Website: www.manilla.finance

Support and enquiries: support@manilla.finance